Refund and Cancellation Policy
Last updated: 18 June 2026.
Automatic Approval Window
Stripe normally confirms payment and activates access automatically. If your account is not active within one hour after successful payment, email admin@hrdcorptrainer.com. You may request either access follow-up or a refund if activation fails.
Subscription Cancellation
You may cancel future billing by contacting us or through the available Stripe subscription route. Cancellation stops future access at the end of the paid period unless we confirm otherwise.
Refunds
- Duplicate payments and failed automatic activations are refundable after verification.
- Once member access has been approved and reports have been made available, the current billing period is generally non-refundable.
- Refund requests are reviewed case by case for access errors, billing mistakes, or service failure.
How To Request Help
Email admin@hrdcorptrainer.com with your name, payment email, Stripe reference if available, and the issue. We aim to respond within two Malaysian business days.